InjuryNET’s nurse triage service is a 24/7 hotline manned by AHPRA registered nurses specifically trained and experienced in providing triage services and advice on workplace injuries that support an injured employee to stay at or return to work.

How it works

An injured employee typically reports an injury to their manager who then contacts InjuryNET and arranges for the injured employee to speak directly with a triage nurse. Using proprietary work-place injury management triage protocols, coupled with the triage nurse’s own clinical expertise, the call is triaged based on the nature and extent of the injury.


  1. Initial call
    Manager calls InjuryNET 1300 number to access the triage service.
  2. History taking
    The nurses obtain employee consent to participate and proceed directly to triage using clinically developed proprietary triage and injury management protocols.
  3. Triage outcome
    The nurses provide self management, first aid and activity advice. If required, referral to an InjuryNET network doctor or physiotherapist is coordinated.
  4. Communication with key stakeholders
    All key stakeholders are kept informed of the triage outcomes throughout the processvia immediate case notification.
  5. Follow up and reporting
    Certification outcomes and data extract of all case information is provided to key stakeholders.


  • Triage nurses offer professional advice ranging from first aid to referral to a doctor. For minor injuries, advice on self-management in the workplace provides reassurance for both employees and managers.
  • Advice provided by triage nurses has potential benefits over the same information being provided face-to-face, specifically:
    • More accessible, ie faster response
    • Lower cost
    • Reduces uncessessary face-to-face consultations and travel from worksite
    • Reduces the potential for certification of incapacity


All Time Zones
Mon to Fri - 8:00am to 9:00pm
Sat / Sun - 8:00am to 6:00pm
Additional time coverage is possible
Excludes national / public holidays

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